On-Site Training Only  
 Length: 1 days 
 Number of Participants: Up to 20
 Materials: Notebooks and handouts provided
 

Have you ever heard the expression, “Sometimes it’s not so much what you say but how you say it?”  In today’s workplace, it is almost impossible to be productive without being an effective communicator.  The very definition of managing is to get things done through other people.  If you cannot accurately communicate what needs to be done, how do you expect to get it accomplished?  In addition, even if you can accurately communicate directives, you may do so in such a way that it causes hard feelings or turns off other people.  In either case, the job may not get done at all, may not get done on time, may not get done correctly, or may be subtly sabotaged.

This program will provide you with crucial skills to become an effective communicator.  Using real life examples, participants will learn practical, easy-to-use techniques to improve their current abilities to write effective memos and reports, make memorable presentations, identify key telephone skills, interpret body language and personal communication styles, and learn critical listening and questioning skills.  In addition, attendees will identify and avoid barriers to effective communication, learn the use of “communication helpers” and avoid the use of “fight starters” while using communication in a collaborative effort to achieve workplace objectives.