Leading and Managing Change

Leading & Managing Change for Healthy Organizations

Length: 3 days
Number of Participants: Up to 20
Materials: Notebooks and handouts provided

This three-day course is designed to ensure that participants come away with an action plan for leading and managing responsibilities in high-change and high-performance organizations.

Day 1

1. Change Models: Definitions and How to Understand Them

Why change is happening at this rate of speed
Terms of reference: restructuring, re-engineering, acquiring, merging, downsizing, transforming the culture of the organization.
Models: Corporate Iceberg, Volcano Theory, Web of Inclusion, Customer-Driven Organizations
The impact of change on the human resource

2. The Change Problem and Its Solutions

Transforming Organizations: Why organizations fail
Successful change and the force that drives it

3. The Eight-Stage Process for Leading and Managing Change

Establishing a sense of urgency
Creating a guiding coalition
Developing a vision and strategy
Communicating the change vision
Empowering employees for broad-based action
Generating short-term wins
Consolidating gains and producing more change
Anchoring new approaches in the culture

Day 2

4. Implications for The Twenty-First Century

The organization of the future
Leadership and lifelong learning

5. Key Skills for Managing Change

Active-reflective listening (exercises)
The process of rich questioning (exercises)
Providing/receiving quality feedback (exercises)
Developing collaborative relationships

Day 3

6. Building High Performance Work Groups During Change

Team Re-Construction
Facing the realities and taking charge
Setting a clear agenda
Focusing on hard results rather than intangibles
Analyzing your people assets
Carving out roles and responsibilities
Laying new communication pipelines
Paying attention to process
Next Steps: An Action Plan for Leading and Managing Change

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