On-site Training Only
 Length: 1 day  
 Number of Participants: Up to 20
 Materials: Notebooks and handouts provided

The Focus

Effective Email offers participants an opportunity to improve their email writing.  Well-written email conveys both a positive and professional corporate image. Email has evolved with its own rules and etiquette.  In this one-day workshop, participants will master the four Cs of effective email: Clear, Concise, Correct, and Courteous.

The Content

Topics covered in this workshop are:

·         POW (Planning, organizing, and writing)

·         Stating the purpose immediately 

·         Creating effective subject lines 

·         Tailoring messages to the reader 

·         Incorporating appropriate tone 

·         Writing clearly and concisely 

·         Using accepted email etiquette (sometimes called “netiquette”)   

·         Proofreading for grammar and punctuation

The Method and Application

Workshop exercises and activities will include: 

·         Rewriting email to clearly state the purpose and expected response

·         Writing email to specific and varied readers

·         Rewording sentences to create appropriate tone

·         Responding objectively to negative messages

·         Practicing changing sentences from passive to active voice

·         Improving weak subject lines

·         Editing for correct usage, punctuation, and grammar