As a supervisor you understand the need to guide and motivate your
team towards a common goal. The proven techniques taught in this
seminar will equip you with the tools necessary to make your journey
easier and more productive.

What You Will Cover

Communication 

•       Making Connections—What Is in a Message?

•       Body Language

•       Skill: Listening to Make a Connection

•       Tone of Voice

•       Exercise—“Dis-encouragers”: What Not to Do

•       Exercise: Listening

•       Listening vs. Hearing

•       What Is a Message?

•       Exercise: Identifying Content and Feeling

•       Mirror Listening Steps

Motivation 

•       Needs and Motivation

•       Motivation Research

•       Motivation in Organizations

•       30 Ways to Motivate Employees to Perform Better

•       Solutions

Supervisory Style—DISC 

•      Receiving Feedback About Myself

Coaching

•       What Is Coaching?

•       Understanding Skill Levels

•       The Coaching Session

•       Coaching Questions

•       Coaching Situation—What Do I Do Now?

Delegation

•       The Learning Supervisor Delegates!

•       A Matter of Risk

•       Overcoming Resistance—Barriers to Effective Delegating

•       When Not to Delegate!

•       Self-Assessment: What Kind of Delegator Are You?

•       Delegation Styles and Approaches

•       What Can I Do (Differently) to Be a More Effective Delegator?

•       Pairs Consulting—Coaching

Performance Appraisals 

•       Performance Interviewing

•       Appraisal Pitfalls

•       How to Avoid Defensive Communication

Influencing 

•       Influencing Skills

•       Influencing Strategies

Meetings 

•       The Team Member’s Creed

•       Work Steps in Planning a Meeting

•       Meeting Principles

•       Team Toolkit and Resource Guide

Recommended Reading List