The
Dynamics of Outstanding Management
Management
Fundamentals
- Identify the qualities of effective management
- Learn the difference between leading and
managing and why both are important
- Understand the functions of management
- Preparation
- Development
- Personnel
- Leadership
- Evaluation
- Learn how to manage effectively in a changing
environment
- Explore the relationship of dignity,
credibility, and trust in motivating "voluntary" effort
from employees
Managing People
Use the Leader Behavior Analysis II, an assessment
tool:
- To learn the four styles of leadership
- Directing
- Coaching
- Supporting
- Delegating
- To increase flexibility in using each style
appropriately
- To diagnose follower development levels by
analyzing follower competence and commitment
- To understand the short and long-term effects
of "over-supervision" and "under-supervision" on
follower performance and morale
- To use the skills of Action-Results Dialogue to
monitor performance and give feedback
Communication
- Learn that actions speak louder than words and
the impact of nonverbal, attending behaviors
- Understand the difference between active
listening and passive hearing
- Learn the importance of asking the right
question at the right time
Action Planning
- To set goals for implementation of the
strategies and concepts of the workshop for improved managerial and
leadership effectiveness
