CATEGORIES

Human Resources/Workplace Compliance

Administrative

Customer Service

Key Account Selling

Leadership

Negotiating

Operations

Safety

Selling Skills

Supervision

 

CUSTOMER SERVICE -- Sampling of available courses...download complete listing here

CREATING GREAT CUSTOMER CONVERSATIONS & LOYAL CUSTOMERS

Creating Great Customer Conversations
15:22

Customer satisfaction never stays the same. Because you're only as good as your last interaction with a customer, you're either improving it or lowering it. So every conversation with a customer is a "moment of truth" that effects the overall success of your store. Fortunately, research shows that there are five characteristics of a conversation that "goes the extra mile" for customers. Learn how to include these in every customer interaction you have.

The 4 P's in Creating Loyal Customers
12:21
 
It's easy to make the mistake of assuming that customer service is all about happy employees delivering smiling service. Certainly, friendly extra-mile service is absolutely a requirement, but that alone isn't enough. People are just one of the Ps required. This program details the three building blocks and the "mortar" that holds them together—four Ps that are essential for supermarkets to drive customer satisfaction.