1. To better cope with their stressful environment and to better enjoy their time away from work.

2. To better manage their own stress and not 'pass it on' to others.

3. To remain calm in stressful situations in order to better serve their clients.

4. To maintain an overall sense of calmness and enjoyment in their work.

This course is designed to ensure that the participants come away with enhanced personal management skills and an action plan for dealing with stress. The work is highly focused on skill development and competency, emotional intelligence and planning process to manage priorities. The course contains intensive self-assessment and role-playing.  

1. Meeting the Challenge of Time

• Determining Life Priorities - Business, Career, Other
• Setting Realistic Priorities
• Establishing Professional Priorities
• Goal-Setting Techniques
• Attitude and Prioritization
• Recording Priorities

3. Interpersonal Skills

• Listening for Effect
• Learning why People feel the way they do
• Conflict Resolution Model
• Knowing when to be Assertive

5. Understanding Stress and How to Deal with it  

• Common Causes of Stress
• Effects of Stress
• Difference between Positive and Negative Stress
• How Perceptions can Lead to Stressful Situations
• Managing Stress
• Coping and Stress Profile
• Identifying and Dealing with Job Stressors
• Problem-Solving
• Support Systems for Managing Stress
• The importance of Rituals in Stress

Emotional Intelligence and Stress

• Thoughts, and Feelings Associated with Stress

• Stressful Events and the Behaviors they may cause

• Why are you Feeling the way you are Feeling?

6. Action Plan

• Personal Action Plan for Individual use