Successful communication is a complex and often difficult process.  There are no "black and white" rules that will guarantee your communication is 100% error proof.  However, a broader understanding of the critical habits required to improve communication, inevitably leads to greater awareness and perception of what it takes to become a successful communicator. 

This course will enable participants to identify problem areas that hinder their success as a first-rate communicator. Participants will also develop a personal action plan to assist them in overcoming the most common obstacles to successful communication.

Types of Communication

o        Written Communication

o        Spoken Communication

o        Gestures

o        Audiovisual

o        Multimedia Communication 

Skills Application

The Communication Model

o        Communication Filters

o        Information Overload

o        Active Listening

o        Team Communication

o        Communication Tools

o        Conflict 

Communicating Instructions

o        Important Gates

o        Objective Development

o        The Flow of Work

 Skills Application 

Handling Problems and Challenges

o        Constructive Criticism

o        Dealing with Problem Employees

o        Perspective Check

Coaching and Counseling

o        The Blueprint

o        Listening Skills

Effective Employee Discipline

o        Effective Interactions

o        Earning Respect

o        Taking Charge

 Skills Application