This course is taught using a combination of lecture, group exercises and instructor feedback (primarily exercise wrap-up). The course objectives are met by participants demonstrating mastery of the skills through class discussions and exercise development.  

Change Management 101 

·         Three Basic Definitions

§         The Task of Managing Change

§         An Area of Professional Practice

§         A Body of Knowledge

·         The  Change Process

§         Thaw-Change-Freeze

§         Problem Solving and Problem Finding

§         The Change Problem 

Management’s Mindset 

·         Skills and Strategies

§         Political Skills

§         Analytical Skills

§         People Skills

§         Systems Skills

§         Business Skills 

Change Management Strategies 

·         Empirical-Rational

·         Normative-Reeducate

·         Power-Coercive

·         Environmental-Adaptive 

Considerations for Strategy Selection

·         Degree of Resistance

·         Target Population

·         The Stakes

·         The Time Frame

·         Expertise

·         Dependency 

Root Causes 

·         Systems Thinking

·         Chaos Theory

·         Linear versus Non-linear

·         Complex Adaptive Systems

·         Possibility Space

·         Sensitivity of Initial Conditions

·         Emergence

·         Hive Mind

·         Feedback Loops

·         Scale

·         Taoism

·         Martial Arts

·         Anamnesis 

Thriving in a Changing Environment 

·         Five Fundamental Attributes

§         Husbanded Resources

§         Abundant Relationships

§         Abundant Information

§         Distributed Power

§         Common Story 

Resistance to Change 

·         Introduction

·         Why All the Resistance?

·         Antidotes to Resistance 

Selecting the Right Approach 

·         Concepts

·         Leading Change

·         Change Agent Catalysts

·         Final Tips for Change Agents 

Course Wrap-up