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 Management Skills for New Managers   

Length: 3 days
Number of Participants: Up to 20

I would like more information on this seminar

Participant Comments:

"We are not native English speakers, but it was very easy to understand and very clear. I would like to take more courses if I have opportunity." ~ Kenichiro Furuhashi, Hypermedia ~

"Trainers 'true life' experience as it related to the training material kept the class very interesting and moving in a positive direction."

"...extremely engaging and knowledgeable in his delivery of the course material."

The Management Skills for New Managers seminar is a leadership and management development program designed for managers, or soon to be appointed managers, who need to develop the skills, behaviors, and philosophies required to effectively and efficiently achieve highly productive results.  This session will introduce you to skills and techniques to effectively manage departments, teams, and individuals while dealing with the day-to-day challenges which you encounter.  The format includes self-assessment tools, group activities, interactive participation, practice activities, and summaries for future referral.

Attendees will practice new knowledge and skills in an experiential and fun learning environment.

Who Should Attend?

This workshop provides newly appointed managers & supervisors, or those about to be appointed to a management position, an opportunity to learn or enhance the key skills necessary to ensure their success.

Seminar Outline

MODULE 1: Communication 

  • Making Connections—What Is in a Message?

  • Body Language

  • Skill: Listening to Make a Connection

  • Tone of Voice

  • Exercise—“Dis-encouragers”: What Not to Do

  • Exercise: Listening

  • Listening vs. Hearing

  • What Is a Message?

  • Exercise: Identifying Content and Feeling

  • Mirror Listening Steps

MODULE 2: Motivation 

  • Needs and Motivation

  • Motivation Research

  • Motivation in Organizations

  • 30 Ways to Motivate Employees to Perform Better

  • Solutions

MODULE 3: Supervisory Style—DISC 

  • Receiving Feedback About Myself

MODULE 4: Coaching

  • What Is Coaching?

  • Understanding Skill Levels

  • The Coaching Session

  • Coaching Questions

  • Coaching Situation—What Do I Do Now?

MODULE 5: Delegation

  • The Learning Supervisor Delegates!

  • A Matter of Risk

  • Overcoming Resistance—Barriers to Effective Delegating

  • When Not to Delegate!

  • Self-Assessment: What Kind of Delegator Are You?

  • Delegation Styles and Approaches

  • What Can I Do (Differently) to Be a More Effective Delegator?

  • Pairs Consulting—Coaching

MODULE 6: Performance Appraisals 

  • Performance Interviewing

  • Appraisal Pitfalls

  • How to Avoid Defensive Communication

MODULE 7: Influencing 

  • Influencing Skills

  • Influencing Strategies

MODULE 8: Meetings 

  • The Team Member’s Creed

  • Work Steps in Planning a Meeting

  • Meeting Principles

  • Team Toolkit and Resource Guide

I would like more information on this seminar