The skills required to
effectively
manage and lead others are two of the most critical responsibilities within any
organization. No doubt, everyone has experienced both "good" and bad"
leadership and management practices.
In this one-day workshop you will learn, and practice, the tools and
techniques necessary to ensure your success. New supervisors or managers
as well as those who have had no formal training are encouraged to
attend
This
skill-building workshop:
-
Allows you to identify behaviors that inhibit your success as a
leader
-
Increases your managerial/supervisory effectiveness by providing
insight into your personal behavioral style
-
Offers practical guidelines for enhancing employee performance
-
Will enable you to build trust and rapport with your subordinates
while maintaining your leadership credibility
Management Fundamentals
- Identify the qualities of effective management
- Learn the difference between leading and
managing and why both are important
- Understand the functions of management
- Preparation
- Development
- Personnel
- Leadership
- Evaluation
- Learn how to manage effectively in a changing
environment
- Explore the relationship of dignity,
credibility, and trust in motivating "voluntary" effort from
employees
Managing People
Use the Leader Behavior Analysis II, an assessment
tool:
- To learn the four styles of leadership
- Directing
- Coaching
- Supporting
- Delegating
- To increase flexibility in using each style
appropriately
- To diagnose follower development levels by
analyzing follower competence and commitment
- To understand the short and long-term effects
of "over-supervision" and "under-supervision" on follower
performance and morale
- To use the skills of Action-Results Dialogue to
monitor performance and give feedback
Communication
- Learn that actions speak louder than words and
the impact of nonverbal, attending behaviors
- Understand the difference between active
listening and passive hearing
- Learn the importance of asking the right
question at the right time
Action Planning
|
