Have you ever heard the expression, “Sometimes it’s not what you say but how you say it?”  If ever there was a situation where this holds true, it is when you are interacting with customers. 

Participants will learn the impact of the telephone and the speaker on the perception that is created for the customer. 

• Voice inflection,

• body language,

• opening and closing a call,

• addressing the caller,

• company jargon,

• ten best and worst things to say to a customer, and other statements to avoid are just some of the things that can make the difference in the perceptions your customers have of you and your organization.

I would like more information on conducting this seminar