Toll Free 
800-250-1570

Length: 3 days
Investment: $1,295 per person
Materials: Notebooks and handouts provided

Management Skills for New Supervisors

As a new manager/supervisor you understand the importance of walking-the-talk, but just exactly how do you do that - especially in light of the fact that some of the very same people you now supervise were your co-workers not long ago. 

This workshop provides managers/supervisors with an opportunity to learn or enhance the key skills necessary to ensure their success. This workshop will help supervisors understand their leadership style, communication patterns, and mentoring and motivating skills, with the latest application of current management practices supported by theory and research. Attendees will practice new knowledge and skills in an experiential and fun learning environment.

MODULE 1: Communication 

  • Communication Skills

  • Module Objectives

  • Making Connections—What Is in a Message?

  • Body Language

  • Skill: Listening to Make a Connection

  • Tone of Voice

  • Exercise—“Dis-encouragers”: What Not to Do

  • Exercise: Listening

  • Listening vs. Hearing

  • What Is a Message?

  • Exercise: Identifying Content and Feeling

  • Mirror Listening Steps

MODULE 2: Motivation 

  • Motivation

  • Module Objectives

  • Needs and Motivation

  • Motivation Research

  • Motivation in Organizations

  • 30 Ways to Motivate Employees to Perform Better

  • Solutions

MODULE 3: Supervisory Style—DISC 

  • Module Objectives

  • Receiving Feedback About Myself

MODULE 4: Coaching

  • Module Objectives

  • What Is Coaching?

  • Understanding Skill Levels

  • The Coaching Session

  • Coaching Questions

  • Coaching Situation—What Do I Do Now?

MODULE 5: Delegation

  • Module Objectives

  • The Learning Supervisor Delegates!

  • A Matter of Risk

  • Overcoming Resistance—Barriers to Effective Delegating

  • When Not to Delegate!

  • Self-Assessment: What Kind of Delegator Are You?

  • Delegation Styles and Approaches

  • What Can I Do (Differently) to Be a More Effective Delegator?

  • Pairs Consulting—Coaching

MODULE 6: Performance Appraisals 

  • Module Objectives

  • Performance Interviewing

  • Appraisal Pitfalls

  • How to Avoid Defensive Communication

MODULE 7: Influencing 

  • Module Objectives

  • Influencing Skills

  • Influencing Strategies

MODULE 8: Meetings 

  • Module Objectives

  • The Team Member’s Creed

  • Work Steps in Planning a Meeting

  • Meeting Principles

  • Team Toolkit and Resource Guide

 

 

Please use this form to register for our Management Skills for new Supervisors seminar. For your records, please print the confirmation page which will appear after you click the "submit" button.  Once we receive your completed request we will email you a confirmation letter. All information is required.

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 Management Skills for New Supervisors  
 3 days - -  $1,295 (USD) per person 

Billing Information: Please indicate how you would like to pay for your seminar.   
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Email: CustomerService@trainersdirect.com                             Phone: Toll Free (US) 800-250-1570   or   518-563-3250