Who Should Attend
You
Will Discover
In the last 5 years, the nature of most Information
Technology/Information Services departments has changed radically.
The impact of a tight economy, globalization, out sourcing of
core functions, Sarbanes-Oxley and ‘doing more with less’ have been
added to the traditional pressures of increasing customer expectations,
constantly changing technology and a core work force motivated quite
differently from other employees. Entering
leadership positions in the IT/IS department today requires radically
different skills than just a few years ago. Those who have been in the leadership roles during the
changes have been challenged to change themselves and develop new areas
of expertise. This seminar
examines the current issues and provides a framework for handling the
new changes that will inevitably evolve.
Seminar Outline:
- What is the value and function
of the Information Technology/Services department today?
·
The changing role of the IT/IS department in a changing
economy
·
The challenges facing IT/IS
·
Demonstrating the value of IT/IS
·
Globalization, outsourcing and other facts of IT/IS
leadership and management
·
The impact of the Sarbanes Oxley Act on both SEC regulated
companies and others
- What are the skills, talents
and experiences needed to lead an IT/IS department today?
·
Understanding your own leadership and management preferences
·
Applying an understanding of personality to managing and
leading
·
Building your skills inventory for effective leadership and
management of the IT/IS department and its employees
·
Recognizing your talents and reexamining your experiences to
improve your effectiveness as an IT/IS Leader
·
Communicating effectively with other organizational leaders
and managers, your customers and your employees
·
Exerting influence without authority to improve the
functioning of IT/IS and its perception in the larger organization
- How do you lead and manage the
IT/IS department strategically?
·
Linking IT/IS planning to the organizational plan
·
Strategic planning for IT/IS
·
Tactical planning for IT/IS
·
Budgeting for IT/IS
·
Executing IT/IS plans effectively
·
Building effective IT/IS infrastructure
- How do you lead and manage
IT/IS individuals effectively?
·
Applying basic principles of leadership and management in
IT/IS
·
Relationship of Tactical Planning, Project Planning,
Performance Planning
·
Motivation, coaching and feedback in the IT/IS environment
- How do you assure the quality
of IT/IS products and services?
·
Applying current international standards to IT/IS products
and services including ISO 9000:2000, Six Sigma, CMM/CMMI, TMM, PMBOK,
TickIT, SPICE, IEEE, MBNQA and others
·
Integrating best practices in a changing IT/IS environment
·
Understanding customer expectations of IT/IS products and
services
- How do you measure IT/IS
progress and effectiveness?
·
Using current measurement best practices in IT/IS
·
Integrating measurement strategically
·
Using defect and cost of quality studies to improve IT/IS
performance
·
Using SLAs effectively and strategically
- How do you recruit and retain
the IT/IS talent you need?
·
Hiring for talent in the IT/IS environment
·
Developing skills and building on talent
·
Choosing the next generation of IT/IS leaders and managers
·
Using best practices in retaining IT/IS talent
- How do you procure IT/IS
technology, services and contractors and make outsourcing decisions?
·
Applying strategic decision making tools in procurement for
IT/IS
·
Making outsourcing decisions effectively
·
Managing vendors, contractors and outsourced services
effectively
- How do you continually improve
the IT/IS capabilities to serve the organization?
·
Integrating continuous improvement and change in the IT/IS
environment
·
Developing the ability to anticipate, plan for and respond to
change
